pt999 Privacy Policy

pt999 takes the privacy and security of your personal data seriously. We are committed to handling your information with transparency, integrity, and in accordance with applicable data protection principles. This Policy sets out a clear and honest account of our data practices so you can make informed decisions about your relationship with pt999.

We operate an online casino and sports betting platform serving players primarily based in Bangladesh. Our services include live casino games, slot games sourced from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, as well as real-time sports betting markets covering cricket (BPL, IPL, T20 World Cup), football, kabaddi, and other sports. Across all of these services, certain personal data is necessarily processed in order to deliver a safe, fair, and enjoyable player experience.

This Policy applies to all data collected through pt999.io and any associated mobile or web-based interfaces. It does not apply to third-party websites or services that may be linked from our platform. We encourage you to review the privacy policies of any third-party providers whose services you access independently.

pt999 collects the following categories of personal data from players and site visitors:

We collect only the data that is necessary and proportionate for the purposes described in this Policy. We do not collect sensitive special-category data such as racial or ethnic origin, religious beliefs, or health information, except where you voluntarily disclose such information in the context of a responsible gaming self-assessment.

pt999 collects personal data through the following means:

• Direct input: Information you provide when registering an account, completing KYC verification, making deposits or withdrawal requests, contacting support, or responding to surveys and promotions.
• Automated collection: Technical and usage data gathered automatically through cookies, web beacons, server logs, and similar tracking technologies as you interact with the pt999 platform.
• Third-party sources: Identity and fraud-check data received from KYC verification partners, payment processors (including bKash, Nagad, Rocket, and Upay gateways), and fraud prevention services, where you have given those parties permission to share your data or where we are permitted to receive it under applicable law.
• Support interactions: Records of your communications with our 24/7 English-speaking support team via live chat, email ([email protected]), or WhatsApp.

pt999 processes your personal data for the following clearly defined purposes:

• Account management: To create, maintain, verify, and administer your pt999 account, including processing your login credentials and profile settings.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard, and to maintain accurate financial records for each account.
• Identity and age verification: To confirm that you are at least 21 years of age and that the details you have provided are accurate, in compliance with our age-gating and KYC obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct as described in the Terms & Conditions.
• Service delivery and personalisation: To deliver the games, betting markets, bonuses, and promotional offers available on the pt999 platform, and to personalise your experience where you have consented to this.
• Customer support: To respond to your queries, complaints, and dispute submissions via our English-language support channels in a timely and effective manner.
• Responsible gaming compliance: To monitor for signs of problem gambling behaviour, apply self-exclusion requests, enforce deposit limits, and provide assistance to players who request responsible gaming tools.
• Legal and regulatory compliance: To comply with applicable laws, respond to lawful requests from authorities, and maintain records required for audit or legal proceedings.
• Marketing communications: To send you promotional offers, tournament announcements (such as BPL and IPL betting promotions), and seasonal campaign notifications (such as Eid, Pohela Boishakh) — only where you have opted in to receive such communications and subject to your right to opt out at any time.
• Platform improvement: To analyse aggregated usage data for the purpose of improving our platform, game selection, payment options, and overall service quality.

pt999 processes your personal data on one or more of the following legal bases depending on the specific processing activity:

• Contract performance: Processing is necessary to fulfil our contractual obligations to you under the pt999 Terms & Conditions — for example, processing deposits, settling bets, and managing your account.
• Legal obligation: Processing is required for compliance with applicable laws — for example, retaining transaction records, responding to lawful authority requests, and conducting KYC verification.
• Legitimate interests: Processing is necessary for pt999's legitimate business interests — including fraud detection, platform security, responsible gaming monitoring, and service improvement — provided that these interests are not overridden by your rights and freedoms.
• Consent: Where processing is based on your explicit consent — for example, receiving marketing communications or opting into personalised game recommendations — you may withdraw that consent at any time by contacting [email protected] or updating your account preferences.

pt999 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited and controlled circumstances:

• Payment processors: We share necessary financial and identity data with payment service providers — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — for the sole purpose of processing your transactions securely.
• Identity verification services: We share identity documents and personal details with KYC and anti-fraud partners to fulfil our verification obligations and prevent fraudulent account activity.
• Game content providers: Aggregated, non-personally-identifiable game session data may be shared with game studio providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) for the purpose of game performance reporting and fault diagnosis.
• IT and infrastructure partners: We share data with trusted technical service providers who operate server infrastructure, data storage, and security monitoring services on our behalf under strict data processing agreements.
• Legal and regulatory authorities: We will disclose your data to law enforcement agencies, financial intelligence units, or other government bodies where required to do so by applicable law, court order, or regulatory directive.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the pt999 business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer in advance.

All third parties with whom pt999 shares personal data are contractually required to handle that data in a manner consistent with this Policy and to implement appropriate technical and organisational security measures.

pt999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:

• Active account data: Retained for the full duration of your registered account with pt999, plus a minimum of five (5) years following account closure, for audit, legal, and compliance purposes.
• Transaction records: Financial transaction records are retained for a minimum of seven (7) years from the date of the transaction in accordance with financial record-keeping obligations.
• KYC and identity documents: Retained for a minimum of five (5) years following account closure or the conclusion of any investigation or legal proceedings involving the account.
• Support communications: Chat logs and email correspondence are retained for up to three (3) years from the date of the interaction for quality assurance and dispute resolution purposes.
• Marketing consent records: Records of your consent to receive marketing communications are retained for the duration of your account and for two (2) years after you withdraw that consent.
• Technical and log data: Server logs and session data are retained for up to twelve (12) months for security and fraud-detection purposes.

When personal data is no longer required, pt999 disposes of it securely through irreversible deletion or anonymisation, ensuring that it cannot be reconstructed or linked back to you.

pt999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security framework includes:

• 256-bit SSL/TLS encryption: All data transmitted between your device and pt999 servers is protected by industry-standard Transport Layer Security (TLS) encryption, the same technology used by major financial institutions.
• Password hashing: Account passwords are stored using strong one-way cryptographic hashing algorithms. pt999 staff cannot view your password in plain text at any time.
• Access controls: Access to personal data is restricted to authorised personnel on a strict need-to-know basis. All internal access events are logged and audited.
• Firewalls and intrusion detection: pt999 servers are protected by enterprise-grade firewalls and continuous intrusion-detection monitoring to identify and neutralise threats in real time.
• Regular security audits: Our platform undergoes periodic security assessments and penetration testing conducted by independent cybersecurity specialists.
• Incident response plan: pt999 maintains a documented data breach response procedure. In the event of a breach that poses a risk to your rights, we will notify affected users promptly.

While pt999 takes every reasonable precaution to protect your data, no online system can be guaranteed to be completely secure. You also bear responsibility for keeping your account credentials confidential and for logging out of the pt999 platform when using shared or public devices.

pt999 uses cookies and similar technologies to enhance your experience on the platform, maintain your session, and gather analytics data. The following types of cookies may be used:

• Essential cookies: Required for the core functionality of the platform, including maintaining your login session and ensuring secure access to your account. These cookies cannot be disabled without impairing your ability to use pt999 services.
• Analytical cookies: Used to collect aggregated, anonymised data about how users navigate the pt999 platform — including which games are most visited and where users encounter difficulties — to help us improve the service.
• Functional cookies: Used to remember your preferences, such as your language setting or preferred deposit method, to provide a more seamless experience across sessions.
• Marketing cookies: Used to deliver promotional content that is relevant to your interests, where you have consented to receive personalised marketing. You may withdraw this consent at any time by updating your account preferences or contacting [email protected].

Most web browsers allow you to control cookie settings through their privacy preferences. Please note that disabling essential cookies will affect your ability to use key features of the pt999 platform, including account login and transaction processing. For full details on managing cookies in your browser, refer to your browser's help documentation.

As a pt999 account holder, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your request. We will respond within a reasonable timeframe and in accordance with our obligations.

The pt999 platform is strictly intended for individuals aged 21 years and over. pt999 does not knowingly collect or process personal data belonging to individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and you believe that a minor in your care has registered with pt999 or submitted personal data to our platform, please contact us immediately at [email protected]. We will investigate and take prompt remedial action.

pt999 operates a platform that may involve the processing of personal data on servers located outside of Bangladesh, including in jurisdictions where data protection laws may differ from those applicable in Bangladesh. Where such transfers occur, pt999 takes appropriate safeguards to ensure that your personal data continues to receive a level of protection consistent with this Policy.

These safeguards may include contractual data protection clauses with the receiving party, reliance on the receiving jurisdiction's adequacy standards, or other lawful transfer mechanisms. If you have questions about the specific safeguards applied to any international transfer of your data, please contact [email protected].

pt999 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered account holders via their registered email address and display a prominent notice on the pt999 platform for a period of no less than seven (7) days prior to the changes taking effect.

The "Last Updated" date shown at the top of this Policy reflects the date of the most recent revision. We encourage you to review this Policy periodically to stay informed of how pt999 protects your data. Your continued use of the pt999 platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.

For minor corrections — such as typographical fixes or clarifications that do not materially alter your rights — pt999 may update this Policy without prior notice, and the revised version will take effect immediately upon publication at pt999.io/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pt999 handles your personal data, please contact our support team through any of the following channels:

• Email: [email protected] (response within 4 hours)
• WhatsApp: +880 1700 000999
• Live Chat: Available 24/7 on the pt999 platform (average response under 2 minutes)
• Operating Hours: All channels staffed around the clock, Bangladesh Standard Time (UTC+6)

When submitting a data subject request — such as a request to access, correct, or delete your personal data — please include your registered username and a clear description of your request to help us handle it efficiently. pt999 does not charge a fee for standard data subject requests and will respond within a reasonable timeframe.